This item is a preorder. Merchandise will be shipped 3-5 weeks after you order for US customers. You will then receive a shipping confirmation with a tracking number when your order is shipped out. All items are made to order, in the size that you select. We are not able to accept refunds or exchanges, all purchases are final. In the rare case that you do get the wrong order or your order comes damaged, please email us at firstname.lastname@example.org and we will get back to you in 1-2 business days. Address changes are not permitted.